RiadaForm faq

I have created a project with RiadaForm and I have specified my email address so that the details of the form may be sent to me, but I have tested the form on the web and it does not send any details to me? Why?
Have you set up your smtp mail server details under the General tab by clicking on the advanced button? Doing so allows you to specify the name of the server that will send the mail for you. If the email is not being sent to you, you may need to set this field. It should be set to the same value as used in your email application. It will be something like smtp.host.com where host is the name of your host. If you do not know your smtp details, then we suggest you contact your Internet Service Provider.

I have specified my smtp server by clicking the advanced button under the General tab, but I do not receive any mail when I test the project on the web. Why is this?
Have you entered your details correctly? Check with your ISP the details of your smtp server. The problem may also lie within the fact that your mail server has an address that does not contain the web domain as a subdomain. For example, your mail server may *not* look like mail.123.abc.net with a web domain of 123.abc.net (ie in this example, the web domain is a sub domain of the mail domain). Due to the security architecture of Java, it is possible that a security exception may be thrown when the web domain is not a subdomain of the mail domain. The problem could also be caused if you are viewing the page behind a firewall because the firewall is preventing Java from communicating with the email host. If you have a web address such as www.myhost.com, try specifying the smtp setting as smtp.myhost.com or mail.myhost.com. We also suggest asking your web provider for the correct setting.

When I preview RiadaForm, I get the message "Visitor email field does not contain a valid field name". Why does this problem occur?
This message is displayed if you have specified that one of the fields contains the visitor email, but the field you have specified does not exist.

The tab key does not work in my RiadaForm project to jump between fields on my form. Why?
The tab key does not work correctly because it is not supported by most browsers. Hopefully, this problem will be rectified by new versions of browsers. The latest version of Microsoft Internet Explorer 4.x implements tabs correctly.

I have inserted my Riada project on my Web page, but all I see is a gray box.
Have you uploaded the necessary support files to your server? You need to upload the necessary class file to the server and if you have specified to read the links from a file, then you need to upload this file also. We recommend using the resource dialog in Riada products so you can ensure the required resources are uploaded.

I have a Riada project on my page that used to work fine and all of a sudden doesn't. Why?
This problem is most likely caused by your browser cache. Clear the contents of your browser's cache and this should rectify the problem.

I have modified the HTML code produced by my Riada product, but now it doesn't work.
You need to be very careful doing this. If you are in doubt about parameters, we recommend using the Riada product design environment to ensure the parameters are correct.

I have uploaded the necessary file class file but the browser says that this class is not found.
Java is case sensitive. Does the class file match the correct case (eg RiadaLinx.class, not riadalinx.class)? If this is not the case, maybe an error occurred while uploading the file and it is corrupt. Try uploading it again.

I have uploaded the necessary file class file but the browser says that this class is not found.
Is your class file located in the same directory as the html page that uses it? By default, Riada projects are generated with the class file sharing the same directory as the html page that uses it. This may be altered in the HTML code by altering the path specified in the CODEBASE tag. If you are unsure about what you are doing here, we suggest you don't alter the HTML code.

The browser generates an exception when my Riada project is run. Why?
Have you uploaded the class file using binary mode with your FTP client?

I have uploaded all the files correctly, and I have specified an input file which contains the details, it doesn't work. Why?
Most servers are case sensitive (eg Headline.txt is not the same as headline.txt). Windows 95 ignores case when reading files, so you should be careful to be consistent with the case of resources used in your projects when uploading the resources to the server.

I have many Riada projects (or other Java applets) on my Web page, but some of them fail to start, or report exceptions when using Netscape Navigator. Why is this?
Each Java applet included on a page, uses some of the browser's resources. Some browsers do not currently handle many applets on the same page very efficiently. Try to cut down the number of Java applets. Hopefully, these problems will be rectified by the browser manufacturers soon.

I want to have more than one of the same Riada applet run on the same page. How do I rename the applet to do this?
DON'T. Each copy of the applet on one page uses the same code, so it is unnecessary to do so. Multiple projects of the same Riada product on one page can be accomplished by generating a unique file to read input from for each project, or by having the Riada design environment for the product you are using generate the HTML code for you for each copy of the same applet you want to use on the one page.

I tried to rename the class file produced by my Riada product, but my project did not work after that. Why?
First of all, Java requires that all class files (applets) must have a .class file extension so renaming this portion of the file name will render it useless. Secondly, Riada copyright the class file produced by a Riada product which means that renaming is not permitted.

I use Microsoft Frontpage to create my web pages. How do I incorporate my Riada project into an existing Frontpage Web?
There are two simple steps involved with using your Riada projects in a Frontpage web. The first involves the use of the Riada product.

step 1:
For FrontPage to use your Riada project, it needs to know where the resources are for the project and it also needs the HTML code for the project inserted into a Frontpage Web. In order for Frontpage to know where the resources are for your Riada project, copy the class files and other files associated with your Riada project into the directory on your hard disk that contains your Frontpage Web (you can do this using the publishing features of your Riada product). Now, what you need to do is copy the HTML code required to insert the Riada project into an existing web page into the Windows Clipboard (you should be able to copy this required HTML code to the clipboard from within the Riada product). Once you have done both of these tasks, you are ready to move onto step 2.

step 2:
Now, for the second step of the process, open the FrontPage Editor containing the Frontpage web you wish to insert the Riada project into. Place the mouse cursor where you want the Riada project to appear in the Frontpage Web. From the Insert menu, choose HTML Markup. When the Dialog Box appears, press the Ctrl Key and the V key at the same time (Ctrl-V) to paste the contents of the clipboard into the dialog box (which is the HTML Markup code for the Riada project we placed there in the previous step). Click OK.

Now click the preview in browser button to see the FrontPage web containing the Riada project! That's all there is to it!